Organization and Communication
Excellence requires collaboration. Good collaboration requires communication.
Good communication requires IMAGERY.
UI StyLE GUIDE
Goal: create a unified UI, a living .ai document that will reduce design time
Documentation is underrated in my view. Tech speak can get murky and confusing, so know your audience. This is an excerpt of a Customer Success 101 about the interface we use to access our job listing database.
Good products should be intuitive, but the complex needs of enterprise client may require a product that need explanation. Client facing guides that educate the client on the less intuitive features.
MENTAL MODELS & FLOWCHARTS
Gliffy quickly became a friend while using Confluence. I am forever sketching out mental model to make information accessible to all